{"id":146,"date":"2026-09-29T16:14:52","date_gmt":"2026-09-29T16:14:52","guid":{"rendered":"https:\/\/nueva.equipo123go.com\/supervisora-de-atencion-al-cliente\/"},"modified":"2026-10-14T08:39:48","modified_gmt":"2026-10-14T08:39:48","slug":"supervisora-de-atencion-al-cliente","status":"publish","type":"page","link":"https:\/\/equipo123go.com\/en\/supervisora-de-atencion-al-cliente\/","title":{"rendered":"Customer Service Supervisor"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"146\" class=\"elementor elementor-146\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b82cd3f cargo-header e-flex e-con-boxed e-con e-parent\" data-id=\"b82cd3f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a96159b e-con-full cargo-title-col e-flex e-con e-child\" data-id=\"a96159b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a60602 elementor-widget elementor-widget-heading\" data-id=\"7a60602\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer Service Supervisor<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1ff837 elementor-widget elementor-widget-text-editor\" data-id=\"f1ff837\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Customer Service | Permanent \u2013 Full Time<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90519ae elementor-widget elementor-widget-text-editor\" data-id=\"90519ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Monterrey, Mexico<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-258b90f e-con-full cargo-share-col e-flex e-con e-child\" data-id=\"258b90f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b5e105b elementor-widget elementor-widget-html\" data-id=\"b5e105b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<a class=\"cargo-share-link\" href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fequipo123go.com%2Fsupervisora-de-atencion-al-cliente%2F\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Share on LinkedIn\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"18\" cy=\"5\" r=\"3\"\/><circle cx=\"6\" cy=\"12\" r=\"3\"\/><circle cx=\"18\" cy=\"19\" r=\"3\"\/><line x1=\"8.59\" y1=\"13.51\" x2=\"15.42\" y2=\"17.49\"\/><line x1=\"15.41\" y1=\"6.51\" x2=\"8.59\" y2=\"10.49\"\/><\/svg><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d9a8577 cargo-apply e-flex e-con-boxed e-con e-parent\" data-id=\"d9a8577\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8f36d4a elementor-align-left elementor-widget elementor-widget-button\" data-id=\"8f36d4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/equipo123go.com\/en\/solicitud-de-empleo\/?puesto=Supervisor(a)%20de%20Atenci%C3%B3n%20al%20Cliente\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Apply Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c18b443 cargo-body e-flex e-con-boxed e-con e-parent\" data-id=\"c18b443\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f4ce19f e-con-full cargo-content e-flex e-con e-child\" data-id=\"f4ce19f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ad7916 elementor-widget elementor-widget-text-editor\" data-id=\"5ad7916\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>About the position<\/h2>\n<p>We will operate Customer Service 24\/7 from day one. We are looking for a Customer Service Supervisor who wants to lead shifts, maintain service quality under pressure, and serve as the bridge between the team of agents and the operational management.<\/p>\n<p>This position will be responsible for overseeing the operations of the team of agents during their shift, resolving escalations, and ensuring compliance with service standards in a continuous operating environment.<\/p>\n<p>We are looking for a person with customer service experience, leadership skills, and the ability to maintain service quality under pressure in high-volume environments.<\/p>\n\n<h2>What you will do<\/h2>\n<ul>\n<li>Supervise the operations of the customer service team during the assigned shift.<\/li>\n<li>Monitor the performance of agents in real time and provide timely feedback.<\/li>\n<li>Resolve escalations related to payments, bonuses, accounts, and complex situations.<\/li>\n<li>Ensure compliance with established response times and quality standards.<\/li>\n<li>Support the onboarding and training of new agents in coordination with the CS Manager.<\/li>\n<li>Identify and report recurring service or platform issues to the CS Manager.<\/li>\n<li>Manage operational incidents during the shift and coordinate with Payments and IT when necessary.<\/li>\n<li>Prepare shift reports with activity metrics, incidents, and team performance.<\/li>\n<\/ul>\n\n<h2>What we are looking for<\/h2>\n<ul>\n<li>Experience in customer service, preferably in iGaming, fintech or digital services.<\/li>\n<li>Leadership skills and the ability to manage teams in high-demand environments.<\/li>\n<li>Knowledge of processes related to payments, bonuses, and account management.<\/li>\n<li>Ability to make quick decisions and solve complex situations under pressure.<\/li>\n<li>Excellent communication and organizational skills.<\/li>\n<li>Availability to work in rotating shifts, including weekends and holidays.<\/li>\n<li>Professional level of Spanish. Basic or intermediate English.<\/li>\n<\/ul>\n\n<h2>What we offer<\/h2>\n<ul>\n<li>Competitive salary based on experience and skills.<\/li>\n<li>Legal benefits in accordance with Mexican labor legislation.<\/li>\n<li>In-person position in our offices in Monterrey, N.L.<\/li>\n<li>Opportunity to lead a customer service team from its early stages.<\/li>\n<li>Clear career path towards management positions within the Customer Service area.<\/li>\n<li>A collaborative environment where your ideas will have real impact from day one.<\/li>\n<li>Opportunities for professional development as the company continues to expand.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9c67ce8 e-con-full cargo-sidebar e-flex e-con e-child\" data-id=\"9c67ce8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f5ea38 elementor-widget elementor-widget-heading\" data-id=\"2f5ea38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Similar jobs \u2304<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-111ab3c e-con-full cargo-similar-card e-flex e-con e-child\" data-id=\"111ab3c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d5e1c0 elementor-widget elementor-widget-heading\" data-id=\"7d5e1c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">CUSTOMER SERVICE AGENT<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbe94ad elementor-widget elementor-widget-text-editor\" data-id=\"fbe94ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Monterrey, Mexico<br>Permanent \u2013 Full Time<br>Experience: 1-5 years<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e054d5f elementor-align-left elementor-widget elementor-widget-button\" data-id=\"e054d5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/equipo123go.com\/en\/agente-atencion-al-cliente\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">See this job offer &gt;&gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-26cc590 e-con-full cargo-similar-card e-flex e-con e-child\" data-id=\"26cc590\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67bc43b elementor-widget elementor-widget-heading\" data-id=\"67bc43b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">CUSTOMER SERVICE MANAGER<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d4ee82 elementor-widget elementor-widget-text-editor\" data-id=\"2d4ee82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Monterrey, Mexico<br>Permanent \u2013 Full Time<br>Experience: 1-5 years<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-565dd73 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"565dd73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/equipo123go.com\/en\/gerente-de-atencion-al-cliente\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">See this job offer &gt;&gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a1896dd e-con-full e-flex e-con e-parent\" data-id=\"a1896dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-448e4b1 elementor-widget elementor-widget-shortcode\" data-id=\"448e4b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><section class=\"talent\" id=\"red-de-talento\" aria-labelledby=\"talent-title\">\n\t<div class=\"container\">\n\t\t<h2 id=\"talent-title\">Join our talent network<\/h2>\n\t\t<p>Can't find a vacancy that fits your profile? Send us your CV and we'll take it into account for future opportunities that align with your experience.<\/p>\n\t\t\t\t<form class=\"cv-form\" method=\"post\" enctype=\"multipart\/form-data\" action=\"https:\/\/equipo123go.com\/wp-admin\/admin-post.php\">\n\t\t\t<input type=\"hidden\" name=\"action\" value=\"e123_cv\">\n\t\t\t<input type=\"hidden\" id=\"e123_nonce\" name=\"e123_nonce\" value=\"76c34be3ae\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/146\" \/>\t\t\t<input class=\"hp\" type=\"text\" name=\"website\" tabindex=\"-1\" autocomplete=\"off\" aria-hidden=\"true\">\n\t\t\t<label class=\"cv-form__file\">\n\t\t\t\t<svg viewbox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\"><path d=\"M19.4 10a7.5 7.5 0 0 0-14.4-2A5.5 5.5 0 0 0 5.5 19H18a4.5 4.5 0 0 0 1.4-9zM13 13v4h-2v-4H8l4-4 4 4z\"\/><\/svg>\n\t\t\t\t<span data-file-label>Select file...<\/span>\n\t\t\t\t<input type=\"file\" name=\"cv\" accept=\".pdf,.doc,.docx\" required>\n\t\t\t<\/label>\n\t\t\t<button class=\"btn btn--cyan\" type=\"submit\">Upload CV<\/button>\n   <p class=\"cv-form__consent\"><label><input type=\"checkbox\" name=\"consentimiento\" value=\"1\" required> I accept the <a href=\"https:\/\/equipo123go.com\/en\/politica-de-privacidad\/\" target=\"_blank\" rel=\"noopener\">Privacy notice<\/a>.<\/label><\/p>\n\t\t<\/form>\n\t<\/div>\n<\/section>\n\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Supervisor(a) de Atenci\u00f3n al Cliente Atenci\u00f3n al Cliente | Permanente &#8211; Tiempo Completo Monterrey, M\u00e9xico Solicita el empleo Sobre la posici\u00f3n Vamos a operar Atenci\u00f3n al Cliente 24\/7 desde el primer d\u00eda. Buscamos un Supervisor(a) de Atenci\u00f3n al Cliente que quiera liderar turnos, sostener la calidad del servicio bajo presi\u00f3n y ser el puente entre [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":30,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-146","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Supervisor(a) de Atenci\u00f3n al Cliente | 123GO<\/title>\n<meta name=\"description\" content=\"Vacante de Supervisor(a) de Atenci\u00f3n al Cliente en 123GO, Monterrey, M\u00e9xico. 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