{"id":147,"date":"2026-09-29T16:14:52","date_gmt":"2026-09-29T16:14:52","guid":{"rendered":"https:\/\/nueva.equipo123go.com\/analista-de-calidad-atencion-al-cliente\/"},"modified":"2026-10-13T19:45:33","modified_gmt":"2026-10-13T19:45:33","slug":"analista-de-calidad-atencion-al-cliente","status":"publish","type":"page","link":"https:\/\/equipo123go.com\/en\/analista-de-calidad-atencion-al-cliente\/","title":{"rendered":"Quality Analyst \u2014 Customer Service"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"147\" class=\"elementor elementor-147\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5cf0e25 cargo-header e-flex e-con-boxed e-con e-parent\" data-id=\"5cf0e25\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c89d974 e-con-full cargo-title-col e-flex e-con e-child\" data-id=\"c89d974\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-653c4ec elementor-widget elementor-widget-heading\" data-id=\"653c4ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Quality Analyst \n\u2014 Customer Service<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-332af5d elementor-widget elementor-widget-text-editor\" data-id=\"332af5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Customer Service | Hybrid Model<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c22012b elementor-widget elementor-widget-text-editor\" data-id=\"c22012b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Monterrey, Mexico<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f8a7709 e-con-full cargo-share-col e-flex e-con e-child\" data-id=\"f8a7709\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-788dacd elementor-widget elementor-widget-html\" data-id=\"788dacd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<a class=\"cargo-share-link\" href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fequipo123go.com%2Fanalista-de-calidad-atencion-al-cliente%2F\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Share on LinkedIn\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"18\" cy=\"5\" r=\"3\"\/><circle cx=\"6\" cy=\"12\" r=\"3\"\/><circle cx=\"18\" cy=\"19\" r=\"3\"\/><line x1=\"8.59\" y1=\"13.51\" x2=\"15.42\" y2=\"17.49\"\/><line x1=\"15.41\" y1=\"6.51\" x2=\"8.59\" y2=\"10.49\"\/><\/svg><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-058fc5d cargo-apply e-flex e-con-boxed e-con e-parent\" data-id=\"058fc5d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72cb1a2 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"72cb1a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/equipo123go.com\/en\/solicitud-de-empleo\/?puesto=Analista%20de%20Calidad%20%E2%80%94%20Atenci%C3%B3n%20al%20Cliente\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Apply Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ac1e61a cargo-body e-flex e-con-boxed e-con e-parent\" data-id=\"ac1e61a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2715790 e-con-full cargo-content e-flex e-con e-child\" data-id=\"2715790\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d3191a elementor-widget elementor-widget-text-editor\" data-id=\"3d3191a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>About the position<\/h2>\n<p>Customer Service quality is not improvised \u2014 it is built with data, consistent feedback, and culture. We are looking for a Quality Analyst who wants to establish the service standards of 123GO and ensure that every interaction with our players is an opportunity to build trust.<\/p>\n<p>This position will be responsible for monitoring and evaluating the CS team's interactions, identifying areas for improvement, providing structured feedback, and contributing to the team's continuous development.<\/p>\n<p>We are looking for a detail-oriented, objective person with a focus on continuous improvement, capable of turning observations into concrete development actions.<\/p>\n\n<h2>What you will do<\/h2>\n<ul>\n<li>Monitor and evaluate customer service interactions (chat, email, and other channels).<\/li>\n<li>Apply quality rubrics to objectively evaluate the performance of agents.<\/li>\n<li>Identify knowledge gaps, common errors, and opportunities for improvement within the team.<\/li>\n<li>Provide structured feedback to agents and supervisors on a regular basis.<\/li>\n<li>Collaborate with the CS Manager to design and update quality standards.<\/li>\n<li>Documenting good practices for use in training and onboarding.<\/li>\n<li>Prepare quality periodic reports with trends, findings, and recommendations.<\/li>\n<li>Support the design of training materials based on quality findings.<\/li>\n<\/ul>\n\n<h2>What we are looking for<\/h2>\n<ul>\n<li>Experience in quality assurance in customer service, preferably in iGaming or digital services.<\/li>\n<li>Ability to evaluate written communications and provide constructive feedback.<\/li>\n<li>Attention to detail and the ability to identify patterns in high volumes of interactions.<\/li>\n<li>Good communication and writing skills in Spanish.<\/li>\n<li>Focus on continuous improvement and a collaborative attitude.<\/li>\n<li>Basic or intermediate English.<\/li>\n<li>Professional mastery of Spanish.<\/li>\n<\/ul>\n\n<h2>What we offer<\/h2>\n<ul>\n<li>Competitive salary based on experience and skills.<\/li>\n<li>Legal benefits in accordance with Mexican labor legislation.<\/li>\n<li>Hybrid model with in-person assistance two days a week.<\/li>\n<li>Direct impact on the quality of service and the player experience.<\/li>\n<li>Active participation in the construction of the 123GO care standard.<\/li>\n<li>A project where every person counts and every decision matters.<\/li>\n<li>Opportunities for professional development as the company continues to expand.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f535c5a e-con-full cargo-sidebar e-flex e-con e-child\" data-id=\"f535c5a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-90b5645 elementor-widget elementor-widget-heading\" data-id=\"90b5645\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Similar jobs \u2304<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-81b2b5c e-con-full cargo-similar-card e-flex e-con e-child\" data-id=\"81b2b5c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45424c9 elementor-widget elementor-widget-heading\" data-id=\"45424c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">VIP ACCOUNT EXECUTIVE<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc605e5 elementor-widget elementor-widget-text-editor\" data-id=\"fc605e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Monterrey, Mexico<br>Hybrid model<br>Experience: 1-5 years<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3f9a30 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"b3f9a30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/equipo123go.com\/en\/ejecutivoa-de-cuentas-vip\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">See this job offer &gt;&gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a34c203 e-con-full cargo-similar-card e-flex e-con e-child\" data-id=\"a34c203\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39f479b elementor-widget elementor-widget-heading\" data-id=\"39f479b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">SPECIALIST IN TRAINING<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-721d329 elementor-widget elementor-widget-text-editor\" data-id=\"721d329\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Monterrey, Mexico<br>Hybrid model<br>Experience: 1-5 years<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d55938 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"4d55938\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/equipo123go.com\/en\/especialista-de-capacitacion\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">See this job offer &gt;&gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63913ce e-con-full cargo-similar-card e-flex e-con e-child\" data-id=\"63913ce\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d506537 elementor-widget elementor-widget-heading\" data-id=\"d506537\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">GRAPHIC DESIGNER(A)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23f8890 elementor-widget elementor-widget-text-editor\" data-id=\"23f8890\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Monterrey, Mexico<br>Hybrid model<br>Experience: 1-5 years<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cd1753 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"9cd1753\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/equipo123go.com\/en\/disenadora-graficoa\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">See this job offer &gt;&gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fad7126 e-con-full e-flex e-con e-parent\" data-id=\"fad7126\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36b4a8e elementor-widget elementor-widget-shortcode\" data-id=\"36b4a8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><section class=\"talent\" id=\"red-de-talento\" aria-labelledby=\"talent-title\">\n\t<div class=\"container\">\n\t\t<h2 id=\"talent-title\">Join our talent network<\/h2>\n\t\t<p>Can't find a vacancy that fits your profile? Send us your CV and we'll take it into account for future opportunities that align with your experience.<\/p>\n\t\t\t\t<form class=\"cv-form\" method=\"post\" enctype=\"multipart\/form-data\" action=\"https:\/\/equipo123go.com\/wp-admin\/admin-post.php\">\n\t\t\t<input type=\"hidden\" name=\"action\" value=\"e123_cv\">\n\t\t\t<input type=\"hidden\" id=\"e123_nonce\" name=\"e123_nonce\" value=\"76c34be3ae\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/147\" \/>\t\t\t<input class=\"hp\" type=\"text\" name=\"website\" tabindex=\"-1\" autocomplete=\"off\" aria-hidden=\"true\">\n\t\t\t<label class=\"cv-form__file\">\n\t\t\t\t<svg viewbox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\"><path d=\"M19.4 10a7.5 7.5 0 0 0-14.4-2A5.5 5.5 0 0 0 5.5 19H18a4.5 4.5 0 0 0 1.4-9zM13 13v4h-2v-4H8l4-4 4 4z\"\/><\/svg>\n\t\t\t\t<span data-file-label>Select file...<\/span>\n\t\t\t\t<input type=\"file\" name=\"cv\" accept=\".pdf,.doc,.docx\" required>\n\t\t\t<\/label>\n\t\t\t<button class=\"btn btn--cyan\" type=\"submit\">Upload CV<\/button>\n   <p class=\"cv-form__consent\"><label><input type=\"checkbox\" name=\"consentimiento\" value=\"1\" required> I accept the <a href=\"https:\/\/equipo123go.com\/en\/politica-de-privacidad\/\" target=\"_blank\" rel=\"noopener\">Privacy notice<\/a>.<\/label><\/p>\n\t\t<\/form>\n\t<\/div>\n<\/section>\n\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Analista De Calidad \u2014 Atenci\u00f3n Al Cliente Atenci\u00f3n al Cliente | Modelo H\u00edbrido Monterrey, M\u00e9xico Solicita el empleo Sobre la posici\u00f3n La calidad en Atenci\u00f3n al Cliente no se improvisa \u2014 se construye con datos, retroalimentaci\u00f3n consistente y cultura. Buscamos un Analista de Calidad que quiera establecer los est\u00e1ndares de servicio de 123GO y garantizar [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":30,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-147","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Analista de Calidad \u2014 Atenci\u00f3n al Cliente | 123GO<\/title>\n<meta name=\"description\" content=\"Vacante de Analista de Calidad \u2014 Atenci\u00f3n al Cliente en 123GO, Monterrey, M\u00e9xico. 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