{"id":148,"date":"2026-09-29T16:14:52","date_gmt":"2026-09-29T16:14:52","guid":{"rendered":"https:\/\/nueva.equipo123go.com\/especialista-de-capacitacion\/"},"modified":"2026-10-13T19:45:34","modified_gmt":"2026-10-13T19:45:34","slug":"especialista-de-capacitacion","status":"publish","type":"page","link":"https:\/\/equipo123go.com\/en\/especialista-de-capacitacion\/","title":{"rendered":"Specialist in Training"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"148\" class=\"elementor elementor-148\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d61347c cargo-header e-flex e-con-boxed e-con e-parent\" data-id=\"d61347c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-95aac0b e-con-full cargo-title-col e-flex e-con e-child\" data-id=\"95aac0b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cf9c8d elementor-widget elementor-widget-heading\" data-id=\"1cf9c8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Specialist in Training<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21db140 elementor-widget elementor-widget-text-editor\" data-id=\"21db140\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Customer Service | Hybrid Model<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-825a440 elementor-widget elementor-widget-text-editor\" data-id=\"825a440\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Monterrey, Mexico<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b7c677 e-con-full cargo-share-col e-flex e-con e-child\" data-id=\"9b7c677\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a15e370 elementor-widget elementor-widget-html\" data-id=\"a15e370\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<a class=\"cargo-share-link\" href=\"https:\/\/www.linkedin.com\/sharing\/share-offsite\/?url=https%3A%2F%2Fequipo123go.com%2Fespecialista-de-capacitacion%2F\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Share on LinkedIn\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><circle cx=\"18\" cy=\"5\" r=\"3\"\/><circle cx=\"6\" cy=\"12\" r=\"3\"\/><circle cx=\"18\" cy=\"19\" r=\"3\"\/><line x1=\"8.59\" y1=\"13.51\" x2=\"15.42\" y2=\"17.49\"\/><line x1=\"15.41\" y1=\"6.51\" x2=\"8.59\" y2=\"10.49\"\/><\/svg><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37a82c6 cargo-apply e-flex e-con-boxed e-con e-parent\" data-id=\"37a82c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2d7d80 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"b2d7d80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/equipo123go.com\/en\/solicitud-de-empleo\/?puesto=Especialista%20de%20Capacitaci%C3%B3n\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Apply Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d1eea65 cargo-body e-flex e-con-boxed e-con e-parent\" data-id=\"d1eea65\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b01b219 e-con-full cargo-content e-flex e-con e-child\" data-id=\"b01b219\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c265fd elementor-widget elementor-widget-text-editor\" data-id=\"6c265fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>About the position<\/h2>\n<p>The level of service we offer directly depends on how we train our team. We are looking for a Training Specialist who wants to design 123GO\u2019s training programs from scratch and understands that good training is the most profitable investment a company can make.<\/p>\n<p>This position will be responsible for developing onboarding materials, training the customer service team in tools, processes, and service standards, and maintaining the training resources updated as the company evolves.<\/p>\n<p>We are looking for a person passionate about team development, with pedagogical skills and the ability to translate complex processes into clear and accessible content.<\/p>\n\n<h2>What you will do<\/h2>\n<ul>\n<li>Design and deliver onboarding programs for new Customer Service agents and operational staff.<\/li>\n<li>Develop training materials: manuals, guides, scripts, and online resources.<\/li>\n<li>Train the team in payment processes, bonuses, account management, and Responsible Gaming policies.<\/li>\n<li>Keep training materials up to date as processes, products, and regulations change.<\/li>\n<li>Identify knowledge gaps and design specific training interventions.<\/li>\n<li>Collaborate with CS, Payments, and Compliance Managers to ensure accuracy in the content.<\/li>\n<li>Evaluate the effectiveness of training programs and continuously adjust them.<\/li>\n<li>Managing the internal knowledge base (FAQs, operational guides, procedures).<\/li>\n<\/ul>\n\n<h2>What we are looking for<\/h2>\n<ul>\n<li>Experience in instructional design, corporate training, or team building.<\/li>\n<li>Ability to communicate technical or process information in a clear and pedagogical way.<\/li>\n<li>Experience developing training materials in different formats.<\/li>\n<li>Ability to organize and manage multiple training projects simultaneously.<\/li>\n<li>Attention to detail and commitment to the quality of the content.<\/li>\n<li>Basic or intermediate English.<\/li>\n<li>Professional mastery of Spanish.<\/li>\n<\/ul>\n\n<h2>What we offer<\/h2>\n<ul>\n<li>Competitive salary based on experience and skills.<\/li>\n<li>Legal benefits in accordance with Mexican labor legislation.<\/li>\n<li>Hybrid model with in-person assistance two days a week.<\/li>\n<li>Action that directly impacts the performance and quality of the operational team.<\/li>\n<li>Autonomy to design training programs from scratch.<\/li>\n<li>Professional, collaborative and growth-oriented work environment.<\/li>\n<li>Opportunities for professional development as the company continues to expand.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-930f979 e-con-full cargo-sidebar e-flex e-con e-child\" data-id=\"930f979\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35f29bd elementor-widget elementor-widget-heading\" data-id=\"35f29bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Similar jobs \u2304<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83d5bb7 e-con-full cargo-similar-card e-flex e-con e-child\" data-id=\"83d5bb7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23d59ed elementor-widget elementor-widget-heading\" data-id=\"23d59ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">VIP ACCOUNT EXECUTIVE<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7aeebd5 elementor-widget elementor-widget-text-editor\" data-id=\"7aeebd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Monterrey, Mexico<br>Hybrid model<br>Experience: 1-5 years<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-378b8d3 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"378b8d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/equipo123go.com\/en\/ejecutivoa-de-cuentas-vip\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">See this job offer &gt;&gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e523f04 e-con-full cargo-similar-card e-flex e-con e-child\" data-id=\"e523f04\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf6e973 elementor-widget elementor-widget-heading\" data-id=\"bf6e973\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">QUALITY ANALYST \u2014 CUSTOMER SERVICE<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-815bb06 elementor-widget elementor-widget-text-editor\" data-id=\"815bb06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Monterrey, Mexico<br>Hybrid model<br>Experience: 1-5 years<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b011601 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"b011601\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/equipo123go.com\/en\/analista-de-calidad-atencion-al-cliente\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">See this job offer &gt;&gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-756f1ab e-con-full cargo-similar-card e-flex e-con e-child\" data-id=\"756f1ab\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ccf358 elementor-widget elementor-widget-heading\" data-id=\"9ccf358\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">GRAPHIC DESIGNER(A)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b45d17 elementor-widget elementor-widget-text-editor\" data-id=\"8b45d17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Monterrey, Mexico<br>Hybrid model<br>Experience: 1-5 years<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1956ae elementor-align-left elementor-widget elementor-widget-button\" data-id=\"a1956ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/equipo123go.com\/en\/disenadora-graficoa\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">See this job offer &gt;&gt;<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-073ac52 e-con-full e-flex e-con e-parent\" data-id=\"073ac52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3636155 elementor-widget elementor-widget-shortcode\" data-id=\"3636155\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><section class=\"talent\" id=\"red-de-talento\" aria-labelledby=\"talent-title\">\n\t<div class=\"container\">\n\t\t<h2 id=\"talent-title\">Join our talent network<\/h2>\n\t\t<p>Can't find a vacancy that fits your profile? Send us your CV and we'll take it into account for future opportunities that align with your experience.<\/p>\n\t\t\t\t<form class=\"cv-form\" method=\"post\" enctype=\"multipart\/form-data\" action=\"https:\/\/equipo123go.com\/wp-admin\/admin-post.php\">\n\t\t\t<input type=\"hidden\" name=\"action\" value=\"e123_cv\">\n\t\t\t<input type=\"hidden\" id=\"e123_nonce\" name=\"e123_nonce\" value=\"76c34be3ae\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/148\" \/>\t\t\t<input class=\"hp\" type=\"text\" name=\"website\" tabindex=\"-1\" autocomplete=\"off\" aria-hidden=\"true\">\n\t\t\t<label class=\"cv-form__file\">\n\t\t\t\t<svg viewbox=\"0 0 24 24\" fill=\"currentColor\" aria-hidden=\"true\"><path d=\"M19.4 10a7.5 7.5 0 0 0-14.4-2A5.5 5.5 0 0 0 5.5 19H18a4.5 4.5 0 0 0 1.4-9zM13 13v4h-2v-4H8l4-4 4 4z\"\/><\/svg>\n\t\t\t\t<span data-file-label>Select file...<\/span>\n\t\t\t\t<input type=\"file\" name=\"cv\" accept=\".pdf,.doc,.docx\" required>\n\t\t\t<\/label>\n\t\t\t<button class=\"btn btn--cyan\" type=\"submit\">Upload CV<\/button>\n   <p class=\"cv-form__consent\"><label><input type=\"checkbox\" name=\"consentimiento\" value=\"1\" required> I accept the <a href=\"https:\/\/equipo123go.com\/en\/politica-de-privacidad\/\" target=\"_blank\" rel=\"noopener\">Privacy notice<\/a>.<\/label><\/p>\n\t\t<\/form>\n\t<\/div>\n<\/section>\n\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Especialista de Capacitaci\u00f3n Atenci\u00f3n al Cliente | Modelo H\u00edbrido Monterrey, M\u00e9xico Solicita el empleo Sobre la posici\u00f3n El nivel de servicio que ofrecemos depende directamente de c\u00f3mo formamos a nuestro equipo. Buscamos un Especialista de Capacitaci\u00f3n que quiera dise\u00f1ar los programas de formaci\u00f3n de 123GO desde cero y que entienda que una buena capacitaci\u00f3n es [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":30,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-148","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Especialista de Capacitaci\u00f3n | Vacante en 123GO, Monterrey<\/title>\n<meta name=\"description\" content=\"Vacante de Especialista de Capacitaci\u00f3n en 123GO, Monterrey, M\u00e9xico. 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