About the Position

We are building 123GO's VIP program from the ground up and are looking for a VIP Manager who wants to lead this initiative from its early stages.

This position will be responsible for building strong relationships with high-value players, maximizing their LTV, and ensuring that the 123GO premium experience is a true differentiator in the Mexican market.

We are looking for a person with a commercial mindset, exceptional client relationship skills, and experience in high-level entertainment or the iGaming industry.

What You'll Do

• Design and implement the 123GO VIP program, including tiers, benefits, and access criteria.
• Manage personalized relationships with the platform's highest-value players.
• Develop specific retention strategies for VIP segments in coordination with CRM and Marketing.
• Coordinate bonuses, exclusive promotions, and personalized experiences for VIP clients.
• Analyze the behavior and value of VIP players and report results to leadership.
• Work closely with the Payments, Risk, and Customer Service teams.
• Identify opportunities to scale the VIP segment and increase its contribution to GGR.
• Coordinate events, invitations, and special activations for high-value clients.

What We Are Looking For

• Experience in VIP program management in iGaming, luxury hospitality, private banking, or premium entertainment.
• Exceptional customer relationship and personalized service skills.
• Business mindset and focus on measurable results (LTV, retention, VIP GGR).
• Discretion, professionalism, and the ability to handle high-level relationships.
• Experience analyzing customer behavior data to make strategic decisions.
• Intermediate or advanced English.
• Professional proficiency in Spanish.

What We Offer

• Competitive salary commensurate with experience and skills.
• Statutory benefits in accordance with Mexican labor law.
• Hybrid model with in-person support two days per week.
• Real autonomy to build the VIP program from its early stages.
• Direct collaboration with leadership and visibility into commercial results.
• Small team, fast decisions, and real impact from day one.
• Professional development opportunities as the company continues to expand.