When two candidates have similar experience, what usually tilts the balance are the skills they manage to communicate—and demonstrate—during the selection process. This is what we see most frequently in the profiles that advance in our processes at 123GO.
Technical skills that open doors today
You don't need to be an expert in everything, but you do need to be proficient with the tools that are already standard in most positions:
- CRM management and customer care platforms
- Basic data analysis tools (spreadsheets, reports, dashboards)
- Conversational English, especially in international customer service roles
- Daily use of collaborative tools (email, calendar, team messaging)
Soft skills that really make the difference
Technical skills can be taught in weeks. The following ones usually take longer to develop, which is why they weigh so much in an interview:
What we value most when interviewing
- Clear communication, both to explain a problem and to listen to an instruction
- Adaptability to changes in priorities or processes
- Ability to solve problems without having to escalate everything
- Genuine willingness to work as a team, not just to get along“
How to show these skills in your CV and during the interview
It’s useless to have these skills if you can’t communicate them with concrete examples. In our article tips for your CV and interview We explain how to support each skill with real results, rather than generic phrases.
Put these skills into practice on 123GO
If you feel that you have these skills (or are working on developing them), we invite you to review our Active vacancies. We are looking for people who want to grow with us, not just fill a position.
We don’t hire the candidate with the longest CV — we hire the one who demonstrates, with clear examples, that they can solve what the position needs.
Also learn what it is like Our work culture to know if you fit into the team we are building.
About 123GO
We are a growing team in Monterrey, Mexico, building world-class experiences in the iGaming industry. Find out about our active vacancies.
