About the Position

We are looking for a KYC Specialist to support customer verification processes and contribute to the protection of the company and its users through the correct application of Know Your Customer (KYC) procedures.

This position will be responsible for reviewing customer documentation, managing identity verification processes, supporting account-related investigations, and collaborating with multiple departments to ensure a secure, efficient, and compliant customer verification experience.

We are looking for an organized, analytical, and detail-oriented person, capable of making decisions based on established information and policies.

This position will play a key role in platform protection, fraud prevention, and compliance with customer verification standards.

What You'll Do

• Review and validate identification documents submitted by clients.
• Manage identity verification and account validation processes.
• Review alerts and results generated by identity verification platforms and KYC providers.
• Follow up on requests for additional documentation when necessary.
• Support Enhanced Due Diligence (EDD) processes and additional verifications for higher-risk clients.
• Review information related to the source of funds when applicable.
• Perform reviews related to Politically Exposed Persons (PEP) lists, national and international sanctions, and other applicable watchlists in accordance with internal policies.
• Manage customer review and verification queues within established service levels.
• Collaborate with AML, Fraud, Payments, and Customer Service teams to resolve complex cases.
• Maintain accurate records of customer checks, reviews, and documentation.
• Escalate unusual or high-risk cases according to internal procedures.
• Contribute to the continuous improvement of verification processes and internal controls.
• Support compliance with policies related to KYC, AML, and customer protection.
  
  

What We Are Looking For

• Experience in KYC, identity verification, AML, compliance, fraud, payments, or related areas.
• Experience reviewing documentation and validating customer information.
• Attention to detail and the ability to identify inconsistencies or potential risks.
• Ability to work with confidential and sensitive information.
• Analytical and problem-solving skills.
• Ability to manage multiple tasks and meet established response times.
• Familiarity with digital verification platforms and case management tools will be considered an advantage.
• Knowledge of processes related to PEPs, sanctions, EDD, and source of funds will be considered an advantage.
• Interest in regulatory compliance, customer protection, and fraud prevention.
• Professional proficiency in Spanish.
• Intermediate or professional English level.
  
  

What We Offer

• Competitive salary commensurate with experience and skills.
• Statutory benefits in accordance with Mexican labor law, including IMSS, INFONAVIT, Christmas bonus (*aguinaldo*), paid vacation, and vacation bonus.
• Opportunity to be part of a growing operation from its early stages.
• Exposure to verification processes, compliance, fraud prevention, and customer protection.
• Professional, collaborative, and growth-oriented work environment.
• Professional development opportunities as the company continues to expand.