About the Position

We are looking for a Customer Service Supervisor to support the development and growth of our Customer Service team in Mexico.

This position will play a key role in overseeing daily operations, supporting team members, managing escalations, and maintaining high service standards.

We are looking for a person with leadership skills, customer focus, and the ability to develop teams, who enjoys working in a dynamic environment focused on operational excellence.

What You'll Do

• Supervise the daily operations of the Customer Service team.
• Provide support and guidance to agents to ensure high-quality service.
• Manage complex cases and escalate when necessary.
• Monitor team performance and support continuous improvement initiatives.
• Participate in the training and development of new employees.
• Collaborate in the creation and updating of procedures, guides, and support materials.
• Identify opportunities to improve customer experience and operational efficiency.
• Work together with other areas to resolve incidents and improve processes.
  
  

What We Are Looking For

• Previous customer service or client service experience.
• Experience supervising teams or acting as an operational point of contact.
• Excellent communication and leadership skills.
• Ability to solve problems and manage complex situations.
• Customer orientation and focus on service quality.
• Ability to work in dynamic, fast-paced environments.
• Professional proficiency in both Spanish and English.
  
  

What We Offer

• Competitive salary commensurate with experience and skills.
• Statutory benefits in accordance with Mexican labor law.
• Opportunity to take on a leadership role within a growing company.
• Active participation in the development of service processes and standards.
• Exposure to different operational areas of the business.
• Professional growth and career development opportunities.
• Professional, collaborative, and growth-oriented work environment.