About the Position

We are looking for a Fraud and Risk Analyst to help protect the integrity of our operations and ensure a secure experience for our customers.

This position will be responsible for identifying, investigating, and preventing fraudulent activity, bonus abuse, account misuse, and other behaviors that may expose the company to financial or operational risk.

We are looking for an analytical, curious, and detail-oriented individual, capable of investigating complex situations and making data-driven decisions.

What You'll Do

• Monitor customer activity to identify suspicious or high-risk behaviors.
• Investigate possible cases of fraud, promotion abuse, duplicate accounts, and other irregular activities.
• Analyze behavioral and transactional activity patterns to detect potential risks.
• Review high-risk accounts and recommend actions when necessary.
• Support investigations related to payment fraud, promotion abuse, and suspicious activity.
• Collaborate with Payments, Customer Service, AML, and other operational teams.
• Maintain records and documentation of investigations and results.
• Contribute to the development and continuous improvement of fraud prevention controls and procedures.
  
  

What We Are Looking For

• Experience in fraud prevention, risk management, investigations, payments, or similar areas.
• Analytical skills and critical thinking.
• Attention to detail and ability to identify patterns or anomalies.
• Experience reviewing transactional information or customer behavior.
• Ability to make balanced and objective decisions.
• Good communication and reporting skills.
• Professional command of Spanish and English.
  
  

What We Offer

• Competitive salary commensurate with experience and skills.
• Statutory benefits in accordance with Mexican labor law.
• Opportunity to participate in building the fraud and risk function from its early stages.
• Exposure to fraud prevention, risk management, and operational security processes.
• Active participation in research and key projects for operations.
• Professional growth opportunities as the company continues to expand.
• Professional, collaborative, and growth-oriented work environment.