About the Position

The 123GO VIP program is being built from the ground up, and we need someone to be the face of that premium experience. We are looking for a VIP Account Executive who understands that a high-value player's loyalty is earned through genuine attention, immediate response, and a real trust-based relationship.

This position will be the direct point of contact for VIP players, responsible for building strong relationships, managing their needs, and coordinating with internal teams to deliver top-tier service.

We are looking for a person with exceptional communication skills, a genuine service attitude, and availability to operate in a high-demand environment.

What You'll Do

• Handle VIP players' requests, inquiries, and needs in a personalized manner.
• Build long-term, trust-based relationships with the assigned client portfolio.
• Coordinate personalized bonuses, exclusive promotions, and special benefits.
• Collaborate with the Payments, CRM, and Customer Service teams to ensure agile responses.
• Identify VIP player churn risk signals and proactively act to retain them.
• Maintain up-to-date records of each VIP player's interactions, preferences, and history.
• Support the planning and execution of events and activations for high-value clients.

What We Are Looking For

• Experience in VIP customer service, private banking, luxury hospitality, or account management in iGaming.
• Excellent verbal and written communication skills.
• Genuine service attitude and ability to anticipate customer needs.
• Availability for appointments during flexible hours, including weekends and special events.
• Discretion and professionalism in handling confidential information.
• Basic or intermediate English.
• Professional proficiency in Spanish.

What We Offer

• Competitive salary commensurate with experience and skills.
• Statutory benefits in accordance with Mexican labor law.
• Hybrid model with in-person support two days per week.
• Role with a high level of contact and visibility with high-value players.
• Natural progression to management positions within the VIP program.
• Professional, collaborative, and growth-oriented work environment.
• Professional development opportunities as the company continues to expand.