About the Position

We are looking for Customer Service Agents to help provide an exceptional experience to our users from day one.

This position will be responsible for assisting clients through different communication channels, resolving inquiries related to accounts, payments, promotions, and general support.

We are looking for individuals with a service-oriented mindset, positive attitude, and excellent communication skills who enjoy helping others and working in a dynamic environment.

What You'll Do

• Handle customer inquiries via chat, email, and other support channels.
• Provide assistance related to account registration, access, payments, and promotions.
• Resolve requests professionally and efficiently.
• Escalate complex cases to the appropriate teams when necessary.
• Maintain clear and accurate records of customer interactions.
• Support initiatives focused on improving the customer experience.
• Contribute to compliance with the company's quality and service standards.

   

What We Are Looking For

• Previous experience in customer service, customer support, call center, hospitality, banking, or similar sectors.
• Excellent communication and interpersonal skills.
• Customer-focused problem-solving ability.
• Ability to work in dynamic and fast-paced environments.
• Good organization and ability to manage multiple tasks.
• Availability to work rotating shifts, including weekends and holidays.
• Professional proficiency in Spanish.

   

What We Offer

• Competitive salary commensurate with experience and skills.
• Statutory benefits in accordance with Mexican labor law.
• Opportunity to be part of launching a new company in Mexico.
• Continuing Education and Professional Development.
• Exposure to different operational areas of the business.
• Growth possibilities as the company continues to expand.
• Professional, collaborative, and growth-oriented work environment.