About the Position

We are looking for a Community Manager to help build, strengthen, and protect the relationship between 123GO and our customer community in Mexico.

This position will be responsible for managing the brand's presence across social media and digital communities, interacting with users, supporting marketing campaigns, and helping build an active and engaged community around the brand.

We are looking for a creative, organized person with excellent communication skills, capable of representing the company professionally while generating positive conversations and fostering community engagement.

This position will play an important role in building the brand's reputation, user experience, and public perception of 123GO.

What You'll Do

• Manage the brand's daily presence on social media and digital communities.
• Monitor and respond to comments, messages, and mentions on platforms such as Facebook, Instagram, TikTok, X, YouTube, and other relevant social media networks.
• Actively participate in groups, communities, and communication channels used by our clients.
• Support management and moderation of communities on WhatsApp, Telegram, and other digital platforms.
• Publish content according to editorial calendars and marketing campaigns.
• Collaborate closely with the Marketing Manager to ensure communications, posts, and community conversations are aligned with 123GO's positioning, brand tone, and business objectives.
• Collaborate with Marketing, CRM, Affiliates, and Customer Service teams to ensure consistent communication with users.
• Escalate relevant queries, issues, or comments to the appropriate departments.
• Monitor trends, conversations, and topics of interest related to sports, digital entertainment, and the industry.
• Support community growth and engagement initiatives.
• Identify opportunities to improve user interaction and engagement.
• Create basic reports related to community activity, engagement, and growth.
• Support the execution of promotions, activations, and special campaigns.
• Ensure communications and publications comply with Responsible Gaming guidelines, responsible advertising, and other applicable regulatory requirements.
  
  

What We Are Looking For

• Experience in community management, social media, digital marketing, or related fields.
• Excellent written and verbal communication skills.
• Experience managing social media and digital platforms.
• Ability to interact with customers and represent the brand professionally.
• Creativity and the ability to generate ideas that encourage community participation.
• Ability to manage multiple conversations and priorities simultaneously.
• Knowledge of social media management tools will be considered an advantage.
• Interest or experience in sports, digital entertainment, sports betting, or online casino will be considered an advantage.
• Knowledge of digital trends and user behavior on social media.
• Professional proficiency in Spanish.
• Intermediate English level.
  
  

What We Offer

• Competitive salary commensurate with experience and skills.
• Statutory benefits in accordance with Mexican labor law, including IMSS, INFONAVIT, Christmas bonus (*aguinaldo*), paid vacation, and vacation bonus.
• Hybrid work model.
• Opportunity to be part of the growth of a new brand in Mexico.
• Direct participation in marketing initiatives, community building, and brand positioning.
• Professional, collaborative, and growth-oriented work environment.
• Professional development opportunities as the company continues to expand.