Community Manager

About the position

We are looking for a Community Manager to help build, strengthen, and protect the relationship between 123GO and our customer community in Mexico.

This position will be responsible for managing the brand's presence on social media and digital communities, interacting with users, supporting marketing campaigns, and contributing to the development of an active and engaged community around the brand.

We are looking for a creative, organized, and highly communicative person who is able to represent the company professionally while generating positive conversations and fostering community participation.

This position will play an important role in building the brand reputation, user experience, and public perception of 123GO.

What you will do

• Managing the daily presence of the brand on social media and digital communities.
• Monitor and respond to comments, messages, and mentions on platforms such as Facebook, Instagram, TikTok, X, YouTube, and other relevant networks.
• Actively participate in the groups, communities, and communication channels used by our customers.
• Support the management and moderation of communities on WhatsApp, Telegram, and other digital platforms.
• Publish content in accordance with editorial calendars and marketing campaigns.
• Work closely with the Marketing Manager to ensure that communications, publications, and conversations with the community are aligned with 123GO’s positioning, brand tone, and business goals.
• Collaborate with the Marketing, CRM, Affiliates, and Customer Service teams to ensure consistent communication with users.
• Escalating queries, incidents, or relevant comments to the corresponding areas.
• Monitor trends, conversations, and topics of interest related to sports, digital entertainment, and the industry.
• Support community growth and engagement initiatives.
• Identify opportunities to improve the interaction and participation of users.
• Prepare basic reports related to activity, engagement, and community growth.
• Support the execution of promotions, activations and special campaigns.
• Ensure that communications and publications comply with the guidelines for Responsible Gaming, responsible advertising, and other applicable regulatory requirements.

What we are looking for

• Experience in community management, social media, digital marketing or related areas.
• Excellent written and verbal communication skills.
• Experience managing social media and digital platforms.
• Ability to interact with customers and represent the brand professionally.
• Creativity and the ability to generate ideas that encourage community participation.
• Ability to manage multiple conversations and priorities simultaneously.
• Knowledge of social media management tools will be considered an advantage.
• Interest in or experience with sports, digital entertainment, sports betting, or online casino will be considered an advantage.
• Knowledge of digital trends and user behavior on social networks.
• Professional mastery of Spanish.
• Intermediate level of English.

What we offer

• Competitive salary based on experience and skills.
• Legal benefits under Mexican labor law, including IMSS, INFONAVIT, the annual leave allowance, vacation pay, and the holiday bonus.
• Hybrid working mode.
• Opportunity to be part of the growth of a new brand in Mexico.
• Direct participation in marketing, community, and brand positioning initiatives.
• Professional, collaborative and growth-oriented work environment.
• Opportunities for professional development as the company continues to expand.