About the Position

The level of service we offer depends directly on how we train our team. We are looking for a Training Specialist who wants to design 123GO's training programs from scratch and understands that good training is the most profitable investment a company can make.

This position will be responsible for developing onboarding materials, training the Customer Service team on tools, processes, and service standards, and keeping training resources updated as the company evolves.

We are looking for a person passionate about team development, with pedagogical skills and the ability to translate complex processes into clear and accessible content.

What You'll Do

• Design and deliver onboarding programs for new Customer Service and Operations staff.
• Develop training materials: manuals, guides, scripts, and online resources.
• Train the team on payment processes, bonuses, account management, and Responsible Gaming policies.
• Keep training materials up-to-date as processes, products, and regulations change.
• Identify knowledge gaps and design specific training interventions.
• Collaborate with CS, Payments, and Compliance Managers to ensure accuracy in content.
• Evaluate the effectiveness of training programs and continuously adjust them.
• Manage the internal knowledge base (FAQs, operational guides, procedures).

What We Are Looking For

• Experience in instructional design, corporate training, or service team training.
• Ability to communicate technical or process information clearly and pedagogically.
• Experience developing training materials in different formats.
• Ability to organize and manage multiple training projects simultaneously.
• Attention to detail and commitment to content quality.
• Basic or intermediate English.
• Professional proficiency in Spanish.

What We Offer

• Competitive salary commensurate with experience and skills.
• Statutory benefits in accordance with Mexican labor law.
• Hybrid model with in-person support two days per week.
• Role with direct impact on the performance and quality of the operational team.
• Autonomy to design training programs from scratch.
• Professional, collaborative, and growth-oriented work environment.
• Professional development opportunities as the company continues to expand.