Specialist in Training

About the position

The level of service we offer directly depends on how we train our team. We are looking for a Training Specialist who wants to design 123GO’s training programs from scratch and understands that good training is the most profitable investment a company can make.

This position will be responsible for developing onboarding materials, training the customer service team in tools, processes, and service standards, and maintaining the training resources updated as the company evolves.

We are looking for a person passionate about team development, with pedagogical skills and the ability to translate complex processes into clear and accessible content.

What you will do

• Design and deliver onboarding programs for new Customer Service agents and operational staff.
• Develop training materials: manuals, guides, scripts, and online resources.
• Train the team in payment processes, bonuses, account management, and Responsible Gaming policies.
• Keep training materials up to date as processes, products, and regulations change.
• Identify knowledge gaps and design specific training interventions.
• Collaborate with CS, Payments, and Compliance Managers to ensure accuracy in the content.
• Evaluate the effectiveness of training programs and continuously adjust them.
• Managing the internal knowledge base (FAQs, operational guides, procedures).

What we are looking for

• Experience in instructional design, corporate training, or team building.
• Ability to communicate technical or process information in a clear and pedagogical way.
• Experience developing training materials in different formats.
• Ability to organize and manage multiple training projects simultaneously.
• Attention to detail and commitment to the quality of the content.
• Basic or intermediate English.
• Professional mastery of Spanish.

What we offer

• Competitive salary based on experience and skills.
• Legal benefits in accordance with Mexican labor legislation.
• Hybrid model with in-person assistance two days a week.
• Action that directly impacts the performance and quality of the operational team.
• Autonomy to design training programs from scratch.
• Professional, collaborative and growth-oriented work environment.
• Opportunities for professional development as the company continues to expand.