Responsible Gaming Manager

About the position

We believe that a responsible operator not only complies with the regulations—it exceeds them. We are looking for a Responsible Gaming Manager who wants to design a player protection program that is real, functional, and makes a difference in the Mexican market.

This position will be responsible for designing and implementing the Responsible Gaming program, managing self-exclusion requests, monitoring risk behaviors, and ensuring compliance with the SEGOB requirements regarding player protection.

We are looking for a person committed to ethics, with analytical and communication skills, capable of building a robust Responsible Gaming program from its earliest stages.

What you will do

• Design and implement the Responsible Gaming program of 123GO Mexico.
• Manage self-exclusion processes, deposit limits, and player control tools.
• Monitor and analyze risk behaviors in the player base.
• Ensure compliance with the player protection requirements established by the SEGOB.
• Coordinate with the AML, Customer Service and Payments teams to manage cases of vulnerable players.
• Keep the list of self-excluded players updated and ensure its implementation across all channels.
• Prepare regulatory reports on Responsible Gaming for the competent authorities.
• Train the internal team in identifying risk behaviors and intervention protocols.

What we are looking for

• Experience in Responsible Gaming programs, player protection, or compliance in the iGaming industry.
• Knowledge of the regulatory requirements for Responsible Gaming in Mexico (SEGOB).
• Empathy, professional ethics, and the ability to handle sensitive cases with discretion.
• Analytical skills to monitor player behavior and identify warning signs.
• Ability to communicate clearly and effectively with internal teams and external authorities.
• Basic or intermediate English.
• Professional mastery of Spanish.

What we offer

• Competitive salary based on experience and skills.
• Legal benefits in accordance with Mexican labor legislation.
• Hybrid model with in-person assistance two days a week.
• Action with real purpose in protecting the player and the ethical operation of the business.
• Opportunity to build the Responsible Gaming program from scratch.
• A team with a long-term vision and an execution culture.
• Opportunities for professional development as the company continues to expand.