About the Position

We are looking for a Payments and Risk Operations Manager to lead the deposit, withdrawal, and risk control operations related to our players from our office in Monterrey.

This position will be responsible for building and supervising operational payment processes, managing vendor incidents, and ensuring a fast, secure, and efficient experience for our customers.

We are looking for someone with experience in digital payments, fintech, banking, payment methods, or iGaming, with the ability to build processes from scratch and work in a dynamic environment.

What You'll Do

• Lead the daily operation of deposits and withdrawals.
• Monitor issues related to failed, pending, rejected, or reversed payments.
• Manage and escalate incidents with payment service providers (PSPs).
• Monitor processing times and SLA compliance.
• Coordinate reviews related to payment risk, fraud, and irregular transactional behavior.
• Work with KYC, AML, and Customer Service on cases requiring additional review.
• Design procedures, controls, and escalation matrices.
• Monitor KPIs for payments, withdrawals, incidents, and operational risk.
• Train and develop the team as the operation grows.
  
  

What We Are Looking For

• Experience in payment operations, fintech, banking, payment methods, e-commerce, or iGaming.
• Experience working with deposits, withdrawals, PSPs, or transactional processes.
• Knowledge of payment risk, fraud, and KYC.
• Ability to investigate and resolve operational incidents.
• Experience leading teams or operational processes.
• Intermediate or advanced English.
• Professional proficiency in Spanish.
  
  

What We Offer

• Competitive salary commensurate with experience and skills.
• Statutory benefits in accordance with Mexican labor law.
• On-site position in our Monterrey, Nuevo León office.
• Direct participation in the launch of 123GO Mexico.
• Opportunity to build and develop the area from its early stages.
• A team with a long-term vision and an execution culture.