About the Position

We are looking for a IT Support Technician to support the daily technology operations of 123GO in Mexico.

This position will be responsible for providing technical support to employees, configuring equipment, resolving hardware and software issues, and assisting the Technology team in maintaining a stable and efficient technology environment.

We are seeking a service-oriented, organized, and problem-solving individual capable of providing efficient support in a dynamic and constantly growing environment.

This position will play an important role in the employee tech experience and contribute to the smooth running of the company's daily operations.

What You'll Do

• Provide first-level technical support to internal users.
• Set up and prepare computer equipment for new employees.
• Install, update, and maintain hardware, software, and peripherals.
• Resolve issues related to hardware, operating systems, printers, and office applications.
• Support basic network and connectivity setup and maintenance.
• Support the setup and maintenance of VoIP phones, softphones, and communication devices used by operational teams.
• Manage requests related to user accounts, access, and permissions.
• Support the onboarding and offboarding processes for employees from a technological perspective.
• Maintain an up-to-date inventory of technological equipment and assets.
• Document incidents, solutions, and technical procedures.
• Escalate complex incidents to the Systems Administration team when appropriate.
• Collaborate on technology projects and operational improvements driven by the Technology department.
• Support compliance with information security policies and good technological practices.
• Provide occasional support outside of regular working hours during critical incidents or situations requiring immediate attention.
  
  

What We Are Looking For

• Experience in technical support, help desk, or similar areas.
• Basic or intermediate knowledge of hardware, software, networks, and operating systems.
• Experience setting up computer equipment and technological devices.
• Knowledge of business productivity tools such as Microsoft 365 or Google Workspace.
• Service orientation and excellent customer service.
• Ability to solve problems efficiently and in an organized manner.
• Ability to document incidents and procedures.
• Attention to detail and sense of responsibility.
• Ability to work in a team and collaborate with different departments.
• Professional proficiency in Spanish.
• Basic or intermediate English knowledge.
  
  

What We Offer

• Competitive salary commensurate with experience and skills.
• Statutory benefits in accordance with Mexican labor law, including IMSS, INFONAVIT, Christmas bonus (*aguinaldo*), paid vacation, and vacation bonus.
• Opportunity to be part of a new operation's growth from its early stages.
• Exposure to technological infrastructure, corporate support, and continuous improvement projects.
• Professional, collaborative, and growth-oriented work environment.
• Professional development opportunities within the technology field.